Privacy Policy

Last Updated: August 1, 2026

Effective Date: August 1, 2026
Last Updated: August 1, 2026

This Privacy Policy describes how Valiance Labs LLC (“we,” “us,” or “our”), doing business as ScreenDetect and operating https://screendetect.com (the “Site”), collects, uses, and protects personal information when you use the Site’s free browser-based screen tools, editorial guidance, and guided remote consumer services.

ScreenDetect is a brand of Valiance Labs LLC. There is no separate ScreenDetect LLC. Questions: hello@valiancelabs.com.

What ScreenDetect is today

The Site provides (1) free browser-based screen tests and limited repair or calibration tools that run in your browser without an account; (2) editorial damage, device, and buying guidance; and (3) optional U.S. guided remote consumer services for personal phones, tablets, and computers (backup and transfer, device setup, and photo or storage cleanup).

The Site does not offer user accounts or subscriptions for the free tools, does not require image, video, or webcam uploads for screen tests, and does not use computer-vision AI to analyze uploaded screen media. Screen tests display patterns and workflows in your browser; you observe results yourself.

Information we collect

Information you provide

  • Service requests and related communications: name, email, optional U.S. phone number, device type, package interest, and situation details you choose to share through service request forms or email.
  • Appointment and session coordination details needed to schedule and deliver a guided remote session.
  • Payment-related information processed by our payment provider when you pay for a confirmed service (we do not store full card numbers on our servers).
  • General support or feedback messages you send us.

Information collected automatically

  • Standard technical and usage data such as IP address, browser type, device type, pages visited, referring URLs, and approximate location derived from IP, via cookies and analytics tools as described in our Cookie Policy.
  • In-browser tool usage events (for example, which test or repair tool was opened) when analytics is enabled and, where required, consented to.

Information we do not collect for free tools

  • Account usernames or passwords for a ScreenDetect login (free tools do not use accounts).
  • Screen images, videos, or webcam streams for automated defect analysis.
  • Passwords or credentials for your personal accounts during guided sessions — you enter credentials yourself and we ask you not to send passwords in forms or email.

How we use information

  • Operate and improve the Site and free browser tools.
  • Respond to inquiries and fulfill or evaluate guided remote service requests.
  • Schedule sessions, communicate about services, and send transactional messages.
  • Process payments for confirmed paid services.
  • Maintain service completion notes and written next-step summaries related to a session you booked.
  • Detect abuse, secure the Site, and comply with law.
  • Measure site performance with analytics partners under our Cookie Policy.

We do not sell personal information. We do not train AI models on uploaded screen images because we do not collect such uploads for diagnostics.

Guided remote services and credentials

For consumer services, you operate your own devices while we provide remote guidance. You remain in control of your device, accounts, and passwords. We do not request that you send passwords to us, do not take custody of your files, and do not bypass device security. If a request involves an employer-managed device, you must have required authorization; otherwise we may decline the request.

Service request data may be stored in our operations tools (for example, task or CRM systems such as ClickUp) so we can manage scheduling and delivery. Session notes may record what was completed and recommended next steps. We do not record sessions unless we clearly disclose recording in advance for a specific engagement; the default consumer workflow does not rely on session recording.

Payments

Payment is requested only after we confirm that a service appears to be a fit. Card processing is handled by a third-party payment processor. We receive confirmation of payment status and limited billing metadata needed for records and support.

Sharing

We share personal information only with service providers who help us operate the Site and services (hosting, analytics, email, payment processing, and operations tools), when required by law, or in connection with a business transfer of Valiance Labs LLC assets. Providers are limited to purposes we authorize.

Retention

We retain service request, communication, and session-related records only as long as needed to deliver the service, maintain business records, resolve disputes, and meet legal obligations. Analytics data follows the retention settings of those tools and your cookie choices.

Your rights and choices

Depending on where you live, you may have rights to access, correct, delete, or export personal information, or to opt out of certain processing. Contact hello@valiancelabs.com to make a request. We will respond as required by applicable law. You can also manage non-essential cookies through our cookie controls where available.

Children

The Site is not directed to children under 13, and we do not knowingly collect personal information from children under 13. Stuck Pixel Fixer and similar flashing tools should not be used by minors without appropriate supervision.

International users

The Site is operated from the United States. If you access it from elsewhere, your information may be processed in the United States.

Affiliate links

Some pages may include affiliate or referral links. Clicking them may share limited referral data with partners. Those partners have their own privacy practices.

Changes

We may update this Policy by posting a revised version on the Site with an updated “Last Updated” date. Material changes that affect service data practices will be highlighted when practical.

Contact

Valiance Labs LLC, d/b/a ScreenDetect. Email: hello@valiancelabs.com. Wisconsin, United States.