Dead pixel
- What it looks like
- The same point stays black on every core pattern.
- What it usually means
- This usually points to hardware failure, not a recoverable stuck state.
Pixel Diagnostics
Run the fullscreen test, tell dead vs stuck vs hot pixels apart, and decide whether to retest, repair, or file a claim.
Noticed a dot that stays black, bright white, or the wrong color?
Check whether it is a real pixel defect before you retest, repair, or file a claim.
If a point on your screen refuses to change with the rest of the panel, use this test to see whether it behaves like a true dead pixel, a stuck or hot pixel, or a look-alike such as burn-in, backlight bleed, dust, or an overlay.
Start the test in fullscreen
Open the color patterns, scan slowly, and mark any point that stays black, bright, or stuck on the wrong color across repeated passes.
Clean viewing conditions matter more than anything else. Set the screen up properly, then check the same point across the five core colors before you decide the defect is real.
Wipe the screen, raise brightness, disable night mode or adaptive filters, and remove anything that could mimic a tiny defect.
Use fullscreen so browser chrome, app bars, and reflections do not create fake edge defects or hide a small point.
Start with black, white, red, green, and blue. Those five patterns reveal whether the same point stays black, bright, or fixed in one color.
Move by quadrants, not random sweeps. When you find a suspect point, re-check the exact same location on multiple patterns before you classify it.
The biggest mistake people make is calling every stubborn point a dead pixel. If the point still emits light, it is usually stuck or hot. If it stays black across every core color, the dead-pixel case gets much stronger.
A single stubborn spot is not always a failed pixel. These are the most common look-alikes to rule out before you classify the result or open a claim.
False positive
Why it fools people
Small dirt spots and protector flaws can look like dead pixels at a glance.
How to rule it out
Clean the panel, remove the protector if possible, and check whether the mark changes shape or disappears.
False positive
Why it fools people
Ghosted logos or UI shadows can be mistaken for clusters of dead pixels, especially on dark or saturated patterns.
How to rule it out
If the artifact follows interface shapes instead of a single point, compare it with the burn-in workflow.
Check with the burn-in testFalse positive
Why it fools people
Uneven light near edges and corners can look like panel failure, but it is not a single pixel defect.
How to rule it out
If the issue spreads across an area instead of one point, compare it with the bleed test in a dark room.
Compare with the backlight bleed testFalse positive
Why it fools people
Pressure damage and overlay elements can mimic a tiny point defect until fullscreen mode removes the distraction.
How to rule it out
Change angle, dismiss overlays, and re-check the exact same point in fullscreen before you classify the result.
The result matters only if you can turn it into the right label and the right decision. Use the pattern below to match what you saw to the most likely interpretation.
What you observed
The same point stays black on every core pattern
What it usually means
Highest-confidence dead-pixel signal. The pixel is likely no longer responding.
Confidence
High after repeat checks
Best next step
Stop treating it like a repair candidate and document it for return or warranty.
What you observed
The same point stays one color
What it usually means
Strong stuck-pixel signal. The pixel still emits light in a fixed state.
Confidence
High after repeat checks
Best next step
Move to the stuck-pixel repair page and reassess after short, controlled sessions.
What you observed
The same point stays bright white
What it usually means
Typical hot-pixel behavior. One or more sub-pixels appear locked on.
Confidence
High after repeat checks
Best next step
Treat it like a stuck pixel first, then escalate only if it remains unchanged.
What you observed
The point is inconsistent or you cannot reproduce it
What it usually means
The result is still provisional. Misreads, overlays, pressure marks, or transient artifacts are still in play.
Confidence
Low
Best next step
Retest under cleaner conditions before you classify it or open support.
What you observed
The issue appears as a shape, streak, or wider area instead of a point
What it usually means
This is likely not a single-pixel defect at all.
Confidence
Moderate to high
Best next step
Compare it with burn-in or backlight bleed before you keep using the pixel label.
Once the result is clear, stop repeating the same test and move into the right next action. The best path depends on whether the point is truly dead, still emitting light, or no longer looks like a pixel defect at all.
The same point keeps emitting a stable color or bright white output.
Move into the repair workflow and reassess after short sessions instead of guessing from the test page.
The same point stays black on every core pattern after repeated checks.
Skip repair-first behavior and switch to evidence, return timing, or warranty thresholds.
The problem follows UI shapes, logos, or larger image remnants instead of one point.
Use the burn-in test before you keep using the dead-pixel label.
The issue spreads across an area, edge, or corner instead of a single point.
Use the bleed test in a dark room so you do not escalate the wrong defect class.
Once the defect is repeatable, document it while return and exchange options are still simple. Keep the evidence clear, specific, and matched to the exact behavior you confirmed.
Signal
Reproducibility
Stronger evidence
The same point behaves the same way across repeat checks.
Weaker evidence
The issue appears once and cannot be reproduced cleanly.
Signal
Visual proof
Stronger evidence
Photos show the defect clearly on fullscreen patterns and in normal use.
Weaker evidence
Photos are dim, blurry, or only show an unclear close-up.
Signal
Timing
Stronger evidence
Evidence is captured inside the retailer return period or early in warranty coverage.
Weaker evidence
The issue is raised late with little documentation.
Signal
Policy fit
Stronger evidence
You checked the current model-specific threshold before filing the claim.
Weaker evidence
You are relying on a generic forum rule instead of current policy wording.
FAQ
Short answers on trust, false positives, and what to do when the result is still unclear.