Broken screen help

Broken Screen Symptoms: Black Spots, Lines, Ghost Touch, and More

Match what you see or what happened to the closest damage route. Use the table below to open the right guide for backup, evidence, repair decisions, or escalation.

  • Plain-English damage routing
  • Built for backup, proof, and repair decisions
  • Conservative stop rules before wrong fixes

Maintained by

Jacob Dymond

Founder and Editor

Content updated: April 9, 2026

Choose the right damage path

Match what you see or what happened to the closest row and open the linked guide.

What you see

Screen changed after pressure, bending, or something pressing on it

Likely issue
Pressure or flex damage
Best next step
Compare bruising, lines, and local touch loss against the pressure damage guide.

What you see

Spill, rain, condensation, or other moisture exposure

Likely issue
Water or liquid damage
Best next step
Protect access first. Liquid damage can worsen in stages, not all at once.

What you see

Problem started after heat, sun, or sustained thermal load

Likely issue
Heat-stressed panel
Best next step
Compare dim zones, discoloration, and touch drift against the heat damage guide.

What you see

Dark spots, bruises, or black patches under the screen

Likely issue
Internal panel damage
Best next step
Treat growing bruises as active hardware damage, not a dead pixel.

What you see

Lines after a squeeze, twist, or lid-pressure event

Likely issue
Physical stress to the panel
Best next step
Lines that follow physical stress are much more likely hardware than software.

What you see

Screen tapping on its own or touch dead zones

Likely issue
Digitizer instability or local touch failure
Best next step
Ghost touch is urgent. Protect backup access before repeated testing.

What you see

MacBook screen changed after bag pressure or closed lid on an object

Likely issue
MacBook pressure damage
Best next step
Use the MacBook-specific guide when the device context changes the answer.

What you see

iPad touch dead zones, ghost touch, or marks after pressure

Likely issue
iPad pressure damage
Best next step
Tablet touch failures often need device-specific routing, not generic advice.

What you see

You still need photos, files, or access from a damaged phone

Likely issue
Data or proof at risk
Best next step
Back up before the backup window closes on an unstable display.

What you see

You need proof for warranty, insurance, or a repair dispute

Likely issue
Evidence timing matters
Best next step
Photograph the pattern now before it spreads or changes.

What you see

Cracked glass but unsure if the panel underneath is damaged too

Likely issue
Glass-only vs display damage
Best next step
Separate cosmetic glass from panel failure before you quote repair.

What you see

You are deciding between repair and replacement

Likely issue
Cost, age, and reliability tradeoff
Best next step
Use policy pages after the damage class is clearer, not before.

What this hub can and cannot decide

Use these routes to classify damage and protect access. They do not replace shop quotes, OEM policy, or hands-on inspection.

Route type

Cause routing (pressure, water, heat)

When it fits
You know what physically happened and the event history is trustworthy.
Stop rule
Stop if the symptom pattern no longer matches the cause you started with.
Cannot prove
Repair cost, warranty approval, or internal board damage without service.

Route type

Symptom routing (spots, lines, touch)

When it fits
The visible pattern is clearer than the story behind the damage.
Stop rule
Stop repeated testing if touch is unstable, the panel is wet, or bruising is spreading.
Cannot prove
Exact failure layer (digitizer vs panel vs cable) without inspection.

Route type

Urgent action paths (backup, monitor, document)

When it fits
Access, data, or proof matters more than naming the damage perfectly.
Stop rule
Do not postpone backup or evidence capture while the panel may still degrade.
Cannot prove
Whether a claim will be approved or how long the device stays usable.

Route type

Policy pages (repairable, repair vs replace, glass vs panel)

When it fits
You already know the screen is physically damaged and need a decision framework.
Stop rule
Do not treat policy guidance as a substitute for evidence or safe access steps.
Cannot prove
Shop quotes, OEM policy outcomes, or resale value in your market.

What to do after you classify the damage

Once the likely damage class is clearer, use the table to move into tests, backup, evidence, repairs, or device-specific context without guessing.

After you classify

Damage class is clearer but you need controlled evidence

What it means
The screen is stable enough to test without creating extra risk.
Next step
Run the matching screen test to capture repeatable evidence.

After you classify

Hardware damage is confirmed or highly likely

What it means
Bruising, lines after stress, liquid history, or unstable touch point away from software fixes.
Next step
Document the pattern before it changes further.

After you classify

Phone still powers on but touch or display is unstable

What it means
The backup window can close quickly after liquid, pressure, or ghost touch.
Next step
Protect data before the display cuts off access.

After you classify

Laptop still runs but the built-in screen is unusable

What it means
The computer works but the panel should not be your main way in.
Next step
Switch to an external monitor and buy time for backup or quotes.

After you classify

Defect still looks like a narrow software candidate

What it means
A bright stuck pixel or mild OLED retention may belong on repairs, not damage.
Next step
Open repairs only when hardware damage is ruled out.

After you classify

You need model-specific context after classification

What it means
Backup method, hinge risk, panel type, or warranty timing may depend on the device.
Next step
Use device profiles after the damage branch is settled.

FAQ

Damage FAQs

Answers on routing, safe next moves, and when to stop testing.