What you see
Screen changed after pressure, bending, or something pressing on it
- Likely issue
- Pressure or flex damage
- Best next step
- Compare bruising, lines, and local touch loss against the pressure damage guide.
Broken screen help
Match what you see or what happened to the closest damage route. Use the table below to open the right guide for backup, evidence, repair decisions, or escalation.
Match what you see or what happened to the closest row and open the linked guide.
What you see
What you see
What you see
What you see
What you see
What you see
What you see
What you see
What you see
What you see
What you see
What you see
What you see
Likely issue
Best next step
Route
Screen changed after pressure, bending, or something pressing on it
Pressure or flex damage
Compare bruising, lines, and local touch loss against the pressure damage guide.
Spill, rain, condensation, or other moisture exposure
Water or liquid damage
Protect access first. Liquid damage can worsen in stages, not all at once.
Problem started after heat, sun, or sustained thermal load
Heat-stressed panel
Compare dim zones, discoloration, and touch drift against the heat damage guide.
Dark spots, bruises, or black patches under the screen
Internal panel damage
Treat growing bruises as active hardware damage, not a dead pixel.
Lines after a squeeze, twist, or lid-pressure event
Physical stress to the panel
Lines that follow physical stress are much more likely hardware than software.
Screen tapping on its own or touch dead zones
Digitizer instability or local touch failure
Ghost touch is urgent. Protect backup access before repeated testing.
MacBook screen changed after bag pressure or closed lid on an object
MacBook pressure damage
Use the MacBook-specific guide when the device context changes the answer.
iPad touch dead zones, ghost touch, or marks after pressure
iPad pressure damage
Tablet touch failures often need device-specific routing, not generic advice.
You still need photos, files, or access from a damaged phone
Data or proof at risk
Back up before the backup window closes on an unstable display.
You need proof for warranty, insurance, or a repair dispute
Evidence timing matters
Photograph the pattern now before it spreads or changes.
Cracked glass but unsure if the panel underneath is damaged too
Glass-only vs display damage
Separate cosmetic glass from panel failure before you quote repair.
You are deciding between repair and replacement
Cost, age, and reliability tradeoff
Use policy pages after the damage class is clearer, not before.
Use these routes to classify damage and protect access. They do not replace shop quotes, OEM policy, or hands-on inspection.
Route type
Route type
Route type
Route type
Route type
When it fits
Stop rule
Cannot prove
Cause routing (pressure, water, heat)
You know what physically happened and the event history is trustworthy.
Stop if the symptom pattern no longer matches the cause you started with.
Repair cost, warranty approval, or internal board damage without service.
Symptom routing (spots, lines, touch)
The visible pattern is clearer than the story behind the damage.
Stop repeated testing if touch is unstable, the panel is wet, or bruising is spreading.
Exact failure layer (digitizer vs panel vs cable) without inspection.
Urgent action paths (backup, monitor, document)
Access, data, or proof matters more than naming the damage perfectly.
Do not postpone backup or evidence capture while the panel may still degrade.
Whether a claim will be approved or how long the device stays usable.
Policy pages (repairable, repair vs replace, glass vs panel)
You already know the screen is physically damaged and need a decision framework.
Do not treat policy guidance as a substitute for evidence or safe access steps.
Shop quotes, OEM policy outcomes, or resale value in your market.
Once the likely damage class is clearer, use the table to move into tests, backup, evidence, repairs, or device-specific context without guessing.
After you classify
After you classify
After you classify
After you classify
After you classify
After you classify
After you classify
What it means
Next step
Route
Damage class is clearer but you need controlled evidence
The screen is stable enough to test without creating extra risk.
Run the matching screen test to capture repeatable evidence.
Hardware damage is confirmed or highly likely
Bruising, lines after stress, liquid history, or unstable touch point away from software fixes.
Document the pattern before it changes further.
Phone still powers on but touch or display is unstable
The backup window can close quickly after liquid, pressure, or ghost touch.
Protect data before the display cuts off access.
Laptop still runs but the built-in screen is unusable
The computer works but the panel should not be your main way in.
Switch to an external monitor and buy time for backup or quotes.
Defect still looks like a narrow software candidate
A bright stuck pixel or mild OLED retention may belong on repairs, not damage.
Open repairs only when hardware damage is ruled out.
You need model-specific context after classification
Backup method, hinge risk, panel type, or warranty timing may depend on the device.
Use device profiles after the damage branch is settled.
FAQ
Answers on routing, safe next moves, and when to stop testing.