You are moving to a new computer
Bring the documents, photos, videos, desktop files, downloads, and selected settings you rely on into the replacement setup.
Guided remote support for personal computers
Before you replace, repair, reset, or trade in a computer, we help protect and move the files that matter. You remain in control, enter your own credentials, and verify the important folders before the next decision.
Guided remotely by a U.S.-based support team
Get help with your computer
Step 1 of 2
Does this sound like you?
Bring the documents, photos, videos, desktop files, downloads, and selected settings you rely on into the replacement setup.
Protect and check important folders while the current computer still starts, can be signed into, and can remain powered.
Find the folders that did not arrive, review external-drive or cloud options, and choose a supported way to finish the move.
Defined outcomes
Identify the folders, files, storage locations, and destination involved before changing anything on the original computer.
Follow an appropriate backup or transfer process while you operate the computers, storage, and accounts yourself.
Check the important categories that arrived, record what needs separate setup, and receive a written next step for the original computer.
Eligibility first
Good fit
The service works when you can sign in, reach the relevant files and accounts, and keep the computer powered through a supported path.
Not covered
We pause when a drive is failing, the computer will not start, files need recovery, malware is active, or business access needs IT support.
A clear process
Start with the session length that fits the computer backup, transfer, or device-readiness situation.
Bring the source, destination, charging power, storage, and access needed, then operate the computers while we guide you remotely.
Review the important files and folders that arrived, any separate setup, and the safest next action for the original computer.
Clear package choices
Prices are fixed before booking. We confirm the supported path before payment and do not promise a universal migration between every computer or platform.
$149
For a working computer that needs a guided backup, a new-computer file move, or help finishing an incomplete transfer.
$199
For a cross-platform, multi-location, or unreliable-but-functioning computer that needs more preparation and verification.
Privacy and control
You keep control of the computer, files, accounts, passwords, and storage throughout the session.
We explain the steps while you enter credentials. We do not request passwords or take custody of your files.
Licensed applications, work tools, browser profiles, encrypted data, and some settings may need separate setup or provider support.
Before and after booking
The goal is to protect and move the personal files that matter through a supported path you can understand and verify.
We make the boundary clear before payment and explain the safest next step when recovery, repair, or managed-device support is required.
Questions answered
Often, yes, for common personal files such as documents, photos, videos, and selected folders. We review the source, destination, and file categories first; we do not promise that every application, setting, or protected item will transfer across platforms.
Usually not as part of this service. Applications commonly need to be installed again, and licenses, subscriptions, browser profiles, work tools, or specialized software can have their own transfer rules.
Yes, when the storage is accessible and appropriate for the supported path. We can help review what is on it, organize the next step, and guide the transfer while you remain in control.
Possibly, when it still starts, can be signed into, and remains stable enough to access files. Failed drives, recovery, malware, and computers that cannot start are outside this guided transfer service.