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Browser screen tests, display guidance, and optional U.S. guided help for personal devices — check what you see, then complete the next step.

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Tests

  • Touch Screen Test
  • Dead Pixel Test
  • Backlight Bleed Test
  • Burn-In Test
  • Screen Color Test
  • Refresh Rate Test
  • CPS Test
  • Mouse Double-Click Test

Repair Tools

  • Stuck Pixel Fixer
  • Burn-In Fixer
  • Monitor Calibration
  • Water Eject

Next steps

  • Back Up a Broken Phone
  • Document Damage for Warranty
  • Screen Problems
  • Repair vs Replace

Services

  • Services overview
  • Device Setup
  • Device Troubleshooting
  • Backup & Transfer
  • Photo & Storage Cleanup
  • Home Connectivity
  • Personal Tech Help

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Home Wi-Fi and printer help

Home Wi-Fi and printer setup and troubleshooting

Wi-Fi connected but no internet, a new router to set up, or a printer that says offline? We guide you through it on a Google Meet video call while you stay in control of every password and setting. If we can’t get it working, you don’t pay.

Choose your type of helpHow it works
  • Google Meet video call
  • Every day, 7 a.m. to 1 p.m. ET
  • Full refund if we can’t get it working

Choose the type of help

Choose what needs help

Start with the part of your home setup that isn’t working. We confirm the problem is a good fit before you pay.

Home Wi-Fi setup and troubleshooting

$99

Wi-Fi connected but no internet, dropping out, or slow in some rooms. New routers, mesh systems, and extenders set up, and every device connected.

View Wi-Fi help

Printer setup and troubleshooting

$79

Printer offline, not printing, or won’t connect to Wi-Fi. HP, Canon, Epson, and Brother printers set up and printing from your computer, iPhone, or iPad.

View printer help

Common problems

The Wi-Fi and printer problems we fix most

Each one is something we can usually sort out in a single session, with a check at the end that it’s working.

Wi-Fi

  • Wi-Fi connected but no internet
  • Wi-Fi keeps disconnecting
  • Slow Wi-Fi or dead zones
  • New router or mesh setup (eero, Orbi, Deco)
  • Wi-Fi extender setup

See Wi-Fi help

Printers

  • Printer says offline
  • Printer won’t connect to Wi-Fi
  • Printer not printing
  • Print from an iPhone or iPad
  • New HP, Canon, Epson, or Brother printer setup

See printer help

How the service works

How remote Wi-Fi and printer help works

Tell us what isn’t working. We confirm it’s a good fit before you pay, then guide each change on a Google Meet video call while you operate the equipment.

  1. Step 1

    Describe the problem

    Tell us about your router, printer, internet provider, and what you see.

  2. Step 2

    Confirm fit and book

    We confirm the problem is a good fit before payment. Then you pick a time, any day between 7 a.m. and 1 p.m. Eastern.

  3. Step 3

    Fix it and check it

    You make each change while we guide you, then we check the connection or print a test page.

Scope and privacy

What home Wi-Fi and printer help covers

This covers home Wi-Fi, printers, and the devices that connect to them. It isn’t internet provider support, physical repair, cable installation, or business IT.

What a session can include

  • Router, gateway, extender, and mesh setup, and fixes for dropping or slow Wi-Fi.
  • Printer setup, getting an offline printer back online, and printing from phones and tablets.
  • Connecting phones, tablets, computers, TVs, and other devices to your network.
  • A check at the end that it works, and a written summary of what changed.

When another kind of help should come first

  • Your internet provider needs to fix an outage, billing issue, activation, or account change.
  • The job needs new cables, hardware repair, parts, or electrical work.
  • The network is a business network with servers or managed IT.
  • You want to learn how to use a device rather than fix a connection; Personal Tech Help fits better.

Questions answered

Home Wi-Fi and printer help FAQs

How much does Wi-Fi or printer help cost?

Printer help is $79 for up to 45 minutes. Wi-Fi help is $99 for up to 60 minutes. A combined session for Wi-Fi plus a printer, or a house full of devices, is $149 for up to 90 minutes.

Which routers and printers can you help with?

Provider gateways from Xfinity, Spectrum, AT&T, and Verizon, routers and mesh systems like eero, Netgear Orbi, TP-Link Deco, and Google Nest Wifi, and printers from HP, Canon, Epson, and Brother, among others.

Do you come to my home?

No. Every session is a Google Meet video call. If your Wi-Fi is down, you can join from your phone using mobile data.

What if the problem is my internet provider?

Outages, billing, and account issues need your provider. We try to spot that before you pay, and if we can’t finish what we agreed on, you get a full refund.

What if you can’t get it working?

You don’t pay. If we can’t get your devices connected or your printer printing the way we agreed, we refund the session fee in full.

Can I book for a parent or relative?

Yes. You can send the request for them. They’ll need to be with the router or printer during the call and enter their own passwords, and you’re welcome to join.

Start with the right help

Choose Wi-Fi or printer help

Each page shows its packages, what to have ready, how the session works, and the request form.

Choose your device