You bought a router, gateway, extender, or mesh node
Work through basic consumer setup and connect the personal devices you need to use every day.
Guided remote home Wi-Fi help
Work with a ScreenDetect specialist to set up a basic home network, reconnect everyday devices, or investigate an eligible Wi-Fi connection problem. You enter your own network credentials and approve every change.
Guided remotely by a U.S.-based support team
Get help with your home Wi-Fi
Step 1 of 2
Does this sound like you?
Work through basic consumer setup and connect the personal devices you need to use every day.
Reconnect eligible phones, tablets, computers, printers, TVs, or other personal devices after a network change.
Investigate ordinary connection symptoms while separating device-side problems from network, provider, or hardware limits.
Defined outcomes
Identify whether the issue is a basic network setting, a device connection, a provider condition, or an equipment limit.
You tap, click, enter passwords, and approve each setting while we guide the appropriate steps.
Test the intended connection where possible and document what should happen next if the issue needs provider or hardware help.
Eligibility first
Good fit
This service can help when you can reach the equipment, stay present during the session, and enter your own Wi-Fi or provider credentials.
Not covered
Outages, billing, physical wiring, dead equipment, advanced network administration, and whole-property signal guarantees need another support path.
A clear process
Tell us about the provider equipment, router, extender, affected device, and exact connection symptom.
We confirm the equipment is accessible, powered, and eligible for a guided remote session before payment.
You make each change while we guide the session, then test the intended device connection and document the result.
Clear package choices
Prices are fixed before booking. We confirm the network, equipment, and session conditions before payment.
$99
For one personal home network needing basic setup, device connections, or related Wi-Fi troubleshooting.
$149
For a home network plus a printer or multiple connected devices that need to work together.
Privacy and control
You keep physical possession of the router and devices and approve every change made during the session.
Do not send Wi-Fi passwords, provider credentials, recovery codes, or payment information in the request form or chat.
The session is guided while you are present. We do not take custody of your equipment or promise ongoing monitoring.
Before and after booking
The goal is a basic, understandable home connection for eligible personal devices. This is not ISP support, physical installation, advanced networking, or hardware repair.
We explain the boundary before payment whenever possible and identify whether the next step belongs with your provider, equipment manufacturer, or a specialist.
Questions answered
Possibly. We can guide basic consumer router or gateway setup when the equipment is powered, accessible, supported, and your provider activation is already complete. We do not perform physical wiring or ISP account activation.
We can review basic settings, device connections, and common placement or extender questions. We cannot guarantee whole-property coverage or perform an on-site signal survey remotely.
Yes, when the printer is the main focus or part of a combined Home Connectivity Session. For printer-specific setup and printing problems, the Printer Help page may be the better starting point.
No. You enter the password yourself while we guide you. Do not submit it in the request form, chat, or email.
No. This service is for personal home networks. Business networks, servers, managed devices, advanced routing, and enterprise security need an appropriate IT provider.