Home Wi-Fi help
Wi-Fi connected but no internet, dropping out, or slow in some rooms? Get one-on-one help on a Google Meet video call setting up routers, mesh systems, and extenders, and getting every device connected. You enter your own passwords. If we can’t get it connected, you don’t pay.
U.S.-based help · Every day, 7 a.m. to 1 p.m. ET, by appointment
Get help with your home Wi-Fi
Free review. You only pay once we confirm we can help.
These are the home Wi-Fi problems we fix most often. Don’t see yours? Describe it in the request form, and we’ll tell you before payment whether we can help.
Your devices show Wi-Fi but nothing loads. We check the modem, the router, and the device settings to find where the connection stops, and tell you when it’s a provider outage.
From $99 · Not connected? Full refund
We look at router placement, channel and band settings, firmware updates, and the device settings that make Wi-Fi drop in and out.
From $99 · Not connected? Full refund
We check speeds room by room, router placement, and whether an extender or mesh system would actually help your home.
From $99 · Not connected? Full refund
Set up a new Xfinity, Spectrum, AT&T, or Verizon gateway, or your own eero, Netgear, TP-Link, or ASUS router, then connect your devices to it.
From $99 · Not connected? Full refund
Set up and place an extender or a mesh system like eero, Netgear Orbi, TP-Link Deco, or Google Nest Wifi so the signal reaches where you need it.
From $99 · Not connected? Full refund
A Chromebook, iPad, laptop, smart TV, or streaming stick that won’t join or stay on your network. For a wireless printer, see our printer setup and troubleshooting help.
From $99 · Not connected? Full refund
Change your network name or password, then reconnect everything in the house, including TVs, cameras, and smart speakers.
From $99 · Not connected? Full refund
Set up a guest network, parental controls, and a stronger Wi-Fi password in your router’s app, with you making every change.
From $99 · Not connected? Full refund
Three steps from request to a working connection. You don’t pay until we’ve confirmed we can help.
Step 1
Tell us your internet provider, your router or mesh system, which devices are affected, and what you see.
Step 2
We confirm the problem is a good fit before payment. Then you choose an appointment between 7 a.m. and 1 p.m. Eastern, any day of the week.
Step 3
You make each change on Google Meet while we guide you, then we check the connection on the devices that matter.
You make every change on your own router and devices. We never ask for your Wi-Fi password or take control of your screen.
You operate the network
You keep your router and devices with you and approve every change made during the session.
Passwords stay private
You enter Wi-Fi and provider passwords yourself. Never send them in the request form or by email.
No unattended access
The session happens while you’re there. We don’t take remote control or monitor your network afterward.
One fixed price for your home network. We confirm the setup and the problem before you pay, and check the connection on your devices before we finish.
U.S.-based help · Every day, 7 a.m. to 1 p.m. ET, by appointment
$99
Up to 60 minutes
For one home network that needs setup, a fix for dropping or slow Wi-Fi, or devices connected.
$149
Up to 90 minutes
For a home network plus a printer, or a house full of devices that all need to work together.
Our guarantee
If we can’t get the devices connected or the setup finished that we agreed on, you get the full session fee back. Internet outages are your provider’s to fix, and we’ll tell you before you pay if that’s the issue.
Remote help works when your internet service is on and you can reach your router. Here’s what we need, and what a remote session can’t cover.
Remote help works when all three are true.
Your internet service is active
Your modem or gateway shows it’s online. Outages and billing need your provider.
You can reach your router
You can get to the router, gateway, or mesh units and see their lights.
You can join a video call
Use a computer, tablet, or phone. If Wi-Fi is down, your phone’s mobile data works.
These need a different kind of help first.
Straight answers about home Wi-Fi problems, setup, and how sessions work.
We meet on a Google Meet video call, any day between 7 a.m. and 1 p.m. Eastern, by appointment. If your computer can’t get online, join from your phone and point its camera at the router. You make every change while we guide you.
No. Every session is a Google Meet video call. You stay with your equipment, and we guide each step on screen.
Your device has a good connection to the router, but the router isn’t getting internet. It’s often the modem, a router setting, or a provider outage. We work out which it is. If it’s an outage, we’ll tell you before you pay, since your provider needs to fix it.
Common causes are router placement, interference from neighbors, outdated firmware, or a device’s power-saving settings. We check each one with you and change what’s needed.
Yes. We guide setup for provider gateways like Xfinity, Spectrum, AT&T, and Verizon, and for routers and mesh systems like eero, Netgear Orbi, TP-Link Deco, and Google Nest Wifi, as long as your internet service is already active.
Yes. We set up the extender in its app, help you find the right spot for it, and check the signal in the rooms that matter. Sometimes a mesh system is the better fix, and we’ll tell you if so.
Often, yes. We check speeds, router placement, and settings, and whether an extender or mesh would help. We can’t promise full coverage in every room, because walls and home size matter.
Yes. We check the device’s network settings, forget and rejoin the network, and look at router settings that block some devices. If the device’s Wi-Fi hardware has failed, it needs a repair instead.
If it’s an outage, billing, or an account issue, your provider needs to fix it. We try to spot that before you pay. If we only find out during the session and can’t finish what we agreed on, you get a full refund.
No. You enter the password yourself while we guide you. Do not submit it in the request form, chat, or email.
Still have a question? Send a request
Not connected? Full refund
Pick a time any day between 7 a.m. and 1 p.m. Eastern. If we can’t get it connected, you don’t pay.
U.S.-based help · Every day, 7 a.m. to 1 p.m. ET, by appointment
