Guided remote consumer services
ScreenDetect guides you through backup, transfer, setup, and storage cleanup while you operate the device. Fixed packages, clear limits, and credentials that stay with you.
Who this is for
These consumer services are for people who need guided help with one personal device before a repair, replacement, reset, new setup, or storage cleanup—not open-ended IT retainers.
Phone
Choose the matching device page inside each service family so the guidance matches that hardware.
Tablet
Choose the matching device page inside each service family so the guidance matches that hardware.
Computer
Choose the matching device page inside each service family so the guidance matches that hardware.
How sessions work
Guided remote help means a ScreenDetect specialist walks you through the steps on a live session. You tap, click, approve, and enter credentials on your own hardware.
Step 1
Pick the job you need help with, then open the page for your phone, tablet, or computer.
Step 2
Review eligibility and fixed pricing before you request a session. Limits are clear before payment.
Step 3
During the remote session you keep control of the device, enter every password yourself, and approve each change.
Scope and privacy
Every package has a defined job. Credentials, recovery codes, and account ownership stay with you for the entire session.
Availability is limited to customers in the United States. Sessions are delivered remotely; you keep physical possession of every device involved.
Choose a service
Start with the job you need done. Then open the phone, tablet, or computer page for that service to review packages and request help.
Protect or move photos, contacts, messages, files, and accounts before repair, replacement, or reset.
Set up a new, replacement, or reset device with the accounts, security, and everyday settings you need.
Sort storage, photos, downloads, and clutter safely without guessing what to remove.
Pricing expectations
Prices are shown on each service page before booking. Current consumer packages span short rescue sessions through longer damaged-device or computer paths—choose the package that matches the situation, not an open hourly clock.
Free tools and paid help
Use free screen tests, repair tools, and damage guidance when the problem is something you can inspect or route yourself. Book guided remote help when you need a specialist walking you through backup, transfer, setup, or storage cleanup on a personal device.
Damage and buying guides stay free. Paid services start when you want live, package-scoped help with the device in your hands.
Business support
Fixed-price device procedures, new employee setup, and Employee IT Offboarding for businesses where HR or operations handles employee-device work—on a separate business track.
