You have a new or replacement phone
Set up the accounts, security, communication, apps, and preferences that make the phone useful from the first day.
Guided remote help for a phone that feels ready to use
Set up a new, replacement, or reset phone with the accounts, settings, and everyday essentials that matter to you. You stay in control, enter your own credentials, and receive a clear completion summary.
Guided remotely by a U.S.-based support team
Get help with your phone
Step 1 of 2
Does this sound like you?
Set up the accounts, security, communication, apps, and preferences that make the phone useful from the first day.
Work through one clear setup problem, such as email, an account, an essential app, a confusing prompt, or an important setting.
Adjust text, display, notifications, privacy, accessibility, and everyday features around how you communicate and stay connected.
Defined outcomes
Review sign-in, recovery, updates, device finding, and automatic-backup settings while you keep control of every account.
Connect essential communication, selected apps, privacy settings, notifications, and display or accessibility preferences.
Verify the important functions, explain where key settings live, and receive a written summary of what was completed.
Eligibility first
Good fit
This service works when the phone turns on, can be unlocked by its owner, can connect to the internet, and you can access the accounts you need.
Not covered
We pause when old-device data must move, account ownership is unresolved, hardware has failed, or a carrier must resolve activation or billing.
A clear process
Review the phone, your daily needs, the accounts available, and the essential outcomes before changing settings.
Work through access, protection, communication, essential apps, privacy, notifications, and display preferences while you operate the phone.
Check the important functions, answer the key questions, and document what was completed and what needs separate attention.
Clear package choices
Prices are fixed before booking. We review fit first, then guide a defined setup without turning the session into unlimited technical support.
$49
For one setup problem that is already delaying you, such as email, an essential account, an app, a confusing prompt, or a missed setting.
$79
For one new, replacement, or reset phone that needs the core accounts, security, communication, and personal settings ready for daily use.
Privacy and control
You stay in control of passwords, passcodes, recovery codes, and account choices throughout the session.
We do not take custody of the device, remotely bypass security, or make personal decisions on your behalf.
You receive a concise summary of the completed settings, verified functions, and any remaining next step.
Before and after booking
The goal is a phone that is securely accessible, connected, personalized, and ready for the everyday tasks that matter to you.
We explain the boundary before payment whenever possible and route data movement, cleanup, recovery, or repair to the correct next step.
Questions answered
Data movement, backups, restores, and migrations belong to Backup & Transfer. We can set up the new phone after the transfer is complete and help review the settings that make it comfortable to use.
No. You enter all passwords, passcodes, verification codes, and recovery information yourself. We guide the process without taking control of your accounts.
Possibly. Tell us in the request so we can review readiness first. We cannot bypass Activation Lock, Factory Reset Protection, carrier locks, or another person’s account.
Yes. One contact can request help, and we confirm the participant and communication details during follow-up. Setup details are shared only with the participant’s consent.