You have a new or replacement phone
Set up the accounts, security, communication, apps, and preferences that make the phone useful from the first day.
Guided remote help for a phone that feels ready to use
Get one new, replacement, reset, or eligible pre-owned phone ready for daily use. We confirm fit before payment; you keep control, enter your own credentials, and receive a clear completion summary.
Guided remotely by a U.S.-based support team
Get help with your phone
Step 1 of 2
Does this sound like you?
Set up the accounts, security, communication, apps, and preferences that make the phone useful from the first day.
Work through one clear setup problem, such as email, an account, an essential app, a confusing prompt, or an important setting.
Adjust text, display, notifications, privacy, accessibility, and everyday features around how you communicate and stay connected.
Defined outcomes
Review sign-in, recovery, updates, device finding, and automatic-backup settings while you keep control of every account.
Connect essential communication, selected apps, privacy settings, notifications, and display or accessibility preferences.
Verify the important functions, explain where key settings live, and receive a written summary of what was completed.
Eligibility first
Good fit
This service works when the phone turns on, can be unlocked by its owner, can connect to the internet, and you can access the accounts you need.
Not covered
We pause when old-device data must move, account ownership is unresolved, hardware has failed, or a carrier must resolve activation or billing.
A clear process
Review the phone, your daily needs, the accounts available, and the essential outcomes before changing settings.
Work through access, protection, communication, essential apps, privacy, notifications, and display preferences while you operate the phone.
Check the important functions, answer the key questions, and document what was completed and what needs separate attention.
One clear price
One fixed-price session for an eligible phone setup. Tell us what you need; we confirm fit before payment and keep the work within a defined scope.
$79
For one eligible new, replacement, reset, or pre-owned phone that needs its core accounts, security, communication, and personal settings ready for daily use.
Privacy and control
You stay in control of passwords, passcodes, recovery codes, and account choices throughout the session.
We do not take custody of the device, remotely bypass security, or make personal decisions on your behalf.
You receive a concise summary of the completed settings, verified functions, and any remaining next step.
Before and after booking
The goal is a phone that is securely accessible, connected, personalized, and ready for the everyday tasks that matter to you.
We explain the boundary before payment whenever possible and route data movement, cleanup, recovery, or repair to the correct next step.
Questions answered
Data movement, backups, restores, and migrations belong to Backup & Transfer. We can set up the new phone after the transfer is complete and help review the settings that make it comfortable to use.
Possibly. Describe where you are stuck in the request. If the issue fits an eligible phone setup session, we confirm the fit before payment. Provider, carrier, account-access, transfer, repair, and recovery issues may need a different next step first.
Have the phone charged, connected to Wi-Fi, and available to its owner. You will enter your own account credentials and verification codes, so please do not send them to us. A second device for the call can be useful if the phone is still in setup.
No. You enter all passwords, passcodes, verification codes, and recovery information yourself. We guide the process without taking control of your accounts.
Possibly. Tell us in the request so we can review readiness first. We cannot bypass Activation Lock, Factory Reset Protection, carrier locks, or another person’s account.
Yes. One contact can request help, and we confirm the participant and communication details during follow-up. Setup details are shared only with the participant’s consent.