Printer help
Get one-on-one help on a Google Meet video call getting your HP, Canon, Epson, or Brother printer back online, connected to Wi-Fi, and printing from your computer, iPhone, or iPad. You operate the printer and enter your own passwords. If we can’t get it printing, you don’t pay.
U.S.-based help · Every day, 7 a.m. to 1 p.m. ET, by appointment
Get help with your printer
Free review. You only pay once we confirm we can help.
These are the printer problems we fix most often. Don’t see yours? Describe it in the request form, and we’ll tell you before payment whether we can help.
Your computer or phone shows the printer as offline even though it’s on. We check its Wi-Fi connection, the print queue, and the printer settings on your device, then get it back online.
From $79 · Not printing? Full refund
We connect the printer to your network using its screen, its app, or a setup button, and fix the settings that stop it joining.
From $79 · Not printing? Full refund
Jobs that sit in the queue, print blank, or never start. We clear the queue, check drivers and settings, and run a test print.
From $79 · Not printing? Full refund
Set up a new HP, Canon, Epson, or Brother printer with its app, like HP Smart, Canon PRINT, or Epson Smart Panel, and connect it to your devices.
From $79 · Not printing? Full refund
Get AirPrint working so your iPhone or iPad finds the printer, or set up the printer maker’s app when AirPrint isn’t an option.
From $79 · Not printing? Full refund
Add the printer to a Mac, Windows PC, or Chromebook, install the right driver or app, and set it as the default.
From $79 · Not printing? Full refund
Set up scanning from the printer to your computer or phone, and save scans where you can find them.
From $79 · Not printing? Full refund
A new router or Wi-Fi password often knocks printers offline. We reconnect it. If the whole network needs work, see our home Wi-Fi setup and troubleshooting help.
From $79 · Not printing? Full refund
Three steps from request to a test print. You don’t pay until we’ve confirmed we can help.
Step 1
Tell us the brand and model, the device you print from, and what happens when you try.
Step 2
We confirm the printer and the problem are a good fit before payment. Then you choose an appointment between 7 a.m. and 1 p.m. Eastern, any day of the week.
Step 3
You make each change on Google Meet while we guide you, then we print a test page from your device.
You make every change on your own printer and devices. We never ask for your passwords or take control of your screen.
You operate the printer
You keep your printer and devices with you and approve every install and setting change.
Passwords stay private
You enter Wi-Fi and printer account passwords yourself. Never send them in the request form or by email.
Honest about hardware
We guide software and connection fixes. If the printer has a mechanical fault, we’ll tell you it needs a repair.
One fixed price for one printer. We confirm the model and the problem before you pay, and finish with a test print.
U.S.-based help · Every day, 7 a.m. to 1 p.m. ET, by appointment
$79
Up to 45 minutes
For one printer that’s offline, won’t connect, won’t print, or needs setting up.
$149
Up to 90 minutes
For a printer plus home Wi-Fi, or several devices that all need to print.
Our guarantee
If we can’t get your printer connected and printing the way we agreed, you get the full session fee back. Hardware faults need a repair, and we’ll flag that before you pay.
Remote help works when the printer turns on and you’re with it. Here’s what we need, and what a remote session can’t cover.
Remote help works when all three are true.
It powers on, with paper and ink
The printer turns on and has paper and ink or toner for a test print.
You’re with the printer
You’re near the printer and the computer, phone, or tablet you print from.
You can join a video call
Use a computer, tablet, or phone, so we can see the printer’s screen and lights.
These need a different kind of help first.
Straight answers about offline printers, Wi-Fi setup, and how sessions work.
We meet on a Google Meet video call, any day between 7 a.m. and 1 p.m. Eastern, by appointment. If your computer can’t get online, join from your phone and point its camera at the printer. You make every change while we guide you.
No. Every session is a Google Meet video call. You stay with your equipment, and we guide each step on screen.
Usually the printer has dropped off your Wi-Fi, picked up a new network address, or has a stuck print queue. We check each one, reconnect it, and run a test print.
Most printers connect through their screen, the maker’s app, or a Wi-Fi setup button. We walk you through the method for your model and check that your devices can find it.
Common causes are a stuck queue, the wrong printer set as default, an outdated driver, or the printer being offline. We work through them with you and finish with a test print.
Yes. We get AirPrint working when your printer supports it, or set up the printer maker’s app when it doesn’t.
Yes, as long as it powers on and has paper and ink or toner. We set it up with its app or driver, connect it to Wi-Fi, and add it to your devices.
We can talk you through clearing a simple jam and installing new ink or toner you already have. Replacement parts, printhead repairs, and warranty work are outside this remote service.
We try to spot that before you pay. If we find a mechanical fault during the session and can’t get it printing, you get a full refund and we’ll tell you what kind of repair it needs.
Still have a question? Send a request
Not printing? Full refund
Pick a time any day between 7 a.m. and 1 p.m. Eastern. If we can’t get it printing, you don’t pay.
U.S.-based help · Every day, 7 a.m. to 1 p.m. ET, by appointment
