Personal tech help
Bring a list of questions about your phone, tablet, or computer and work through them with a patient helper on a Google Meet video call. It’s a one-on-one alternative to computer classes for seniors and beginners, from home. Not satisfied? Your follow-up hour is on us.
U.S.-based help · Every day, 7 a.m. to 1 p.m. ET, by appointment
Book a personal tech help session
Free review. You only pay once we confirm we can help.
Bring several questions or one bigger goal. Don’t see yours? Tell us in the request form.
Questions about your phone, tablet, or computer, all in one session. We start with what matters most to you.
$99 · Not satisfied? Extra hour on us
Bigger text, a simpler home screen, and fewer notifications, so the device works the way you like.
$99 · Not satisfied? Extra hour on us
Send texts and photos, join a family group chat, and share albums with the people you love.
$99 · Not satisfied? Extra hour on us
WhatsApp, Facebook, your bank’s app, or a new app someone recommended.
$99 · Not satisfied? Extra hour on us
Spot scam calls and texts, close fake virus pop-ups, and block numbers that won’t stop.
$99 · Not satisfied? Extra hour on us
Learn to make strong passwords and keep them in a password manager, with you typing every one.
$99 · Not satisfied? Extra hour on us
Find shows on Netflix, YouTube, or Prime Video, and use the remote or app with confidence.
$99 · Not satisfied? Extra hour on us
Work out the few things they really need, and practice them until they stick. If the Wi-Fi or printer is the problem, see our home Wi-Fi and printer help.
$99 · Not satisfied? Extra hour on us
Three steps from a list of questions to answers you can use.
Step 1
Send a short list of questions in your own words. No technical terms needed.
Step 2
We plan the session before payment. Then you choose an appointment between 7 a.m. and 1 p.m. Eastern, any day of the week.
Step 3
You do each step on your own devices on Google Meet while we explain, then you get a short written recap.
You do every step on your own device. We never ask for your passwords or take control of your screen.
You stay in control
You do every step on your own device and approve every setting and account change.
Your information stays private
We never ask for passwords, PINs, codes, payment details, health information, or banking details.
Plain language, at your pace
No jargon and no rushing. We repeat steps as often as you like and write down the important ones.
One fixed price for up to 90 minutes of one-on-one help, with a short written recap afterward.
U.S.-based help · Every day, 7 a.m. to 1 p.m. ET, by appointment
$99
Up to 90 minutes
For several related questions about your phone, tablet, computer, apps, or online tasks, in one patient session.
Our guarantee
If you’re not satisfied with your lesson, tell us and we’ll schedule a complimentary follow-up hour to keep working on it with you.
A session works when your device turns on and you can sign in to your accounts. Here’s what we need, and what a session doesn’t cover.
We go at your pace, use plain language, and repeat steps as often as you like. Many of our learners are seniors who want one-on-one tech help at home instead of a class. A family member can book the lesson, as long as the learner is there and agrees to it, and everyone gets a short written recap.
Remote help works when all three are true.
Your device turns on and you can use it
A phone, tablet, or computer you can unlock and use during the lesson.
You can sign in to your own accounts
You type your own passwords. We never ask for them.
You can join a video call
On the same device, or on a second one so we can see your screen.
These need a different kind of help first.
Straight answers about the topic, how lessons work, and what happens if it doesn’t click.
It covers the same kinds of things, but it’s one-on-one, on your own devices, from home, and at your pace. Many learners are seniors, and anyone is welcome.
Most people get through five to ten questions in 90 minutes. We start with what matters most and write down the rest for next time.
Yes. The session can cover your phone, tablet, and computer together.
If you want to learn an app or feature, it fits. If the Wi-Fi, router, or printer isn’t working, Home Connectivity is the better choice.
We meet on a Google Meet video call, any day between 7 a.m. and 1 p.m. Eastern, by appointment. You share your screen or point a second device’s camera at it, and you do every step yourself while we explain. You get a short written recap afterward.
Yes. You can send the request for them. They need to be on the call and type their own passwords, and you’re welcome to join.
Tell us. If you’re not satisfied, we’ll schedule a complimentary follow-up hour to keep working on it with you.
Still have a question? Send a request
Not satisfied? Extra hour on us
Pick a time any day between 7 a.m. and 1 p.m. Eastern. Not satisfied? Your follow-up hour is on us.
U.S.-based help · Every day, 7 a.m. to 1 p.m. ET, by appointment
