You have a new phone to set up
Move the contacts, photos, messages, and accounts that matter before the new phone becomes your daily device.
Guided remote support for personal devices
Before you reset, repair, replace, or trade in your phone, we help protect and move what matters. You stay in control, enter your own passwords, and verify the important data before the next device decision.
Guided remotely by a U.S.-based support team
Get help with your phone
Step 1 of 2
Does this sound like you?
Move the contacts, photos, messages, and accounts that matter before the new phone becomes your daily device.
Protect and check your important data while the current phone still turns on, unlocks, and can be controlled.
Work through the stalled step and identify what moved successfully, what is missing, and what needs attention next.
Defined outcomes
Understand the source phone, destination, backup options, and safest order of steps before you make a change.
Follow a supported backup, transfer, or restore path on your own devices with help at each important choice.
Review the important data categories that moved, note what needs separate setup, and receive a written summary before you reset or retire the original phone.
Eligibility first
Good fit
This service can help when you can access the phone, enter your own account credentials, and keep the device powered for a supported backup or transfer.
Not covered
These cases need recovery, account, or employer support before a transfer can be attempted. We will not bypass security or attempt data recovery.
A clear process
Start with the session length that fits the transfer, backup, or device-readiness situation.
Bring the phone, destination, power, and account access, then operate your devices while we guide you remotely.
Review the important data categories that arrived, what needs separate attention, and the safest next step for the original phone.
Clear package choices
Package prices are fixed before booking. The time limit sets a clear service boundary; you are not charged to watch a transfer continue unattended.
$99
For a working phone that needs a supported backup, a new-device transfer, or help finishing a stalled move.
$149
For a cross-platform, multi-step, or unreliable-but-functioning phone that needs more preparation and verification.
Privacy and control
You keep control of your phone, accounts, passwords, and data throughout the session.
We do not request or retain passwords, take custody of files, or bypass device security.
Encrypted services, authenticator tools, banking apps, and work accounts may need their own setup or provider support.
Before and after booking
The goal is a supported transfer or backup path that you understand, control, and can verify before making the next device decision.
We make the boundary clear before payment whenever possible, and confirm the next step if the situation changes during the guided session.
Questions answered
No. Many common data categories can move through supported phone, cloud, or computer methods, but banking apps, authenticator apps, encrypted messaging services, work applications, and some app-specific data may need separate setup.
No. You remain in control of your phone and accounts. We guide the process while you enter credentials yourself.
Possibly. The phone must still power on, be unlocked by its owner, remain controllable, and stay connected long enough to complete the supported path. These sessions need a readiness review before booking.
You receive a summary of the completed steps, the important data categories checked, any remaining work, and the safest next action for the original phone. Some transfers may continue beyond the live session, but we do not monitor them unattended.