A setting changed and you cannot get it back
Work through notifications, calls, sound, display, text, accessibility, and other everyday phone settings.
Guided remote help for your phone
Work with a ScreenDetect specialist to investigate what is going wrong on your iPhone or Android phone. You operate your phone, enter your own credentials, and leave with a verified result or a clear next step.
Guided remotely by a U.S.-based support team
Get help with your phone
Step 1 of 2
Guided help for your device
Work through notifications, calls, sound, display, text, accessibility, and other everyday phone settings.
Check permissions, email, contacts, calendars, video calling, camera, microphone, Wi-Fi, or Bluetooth settings.
Explain what is happening and follow the steps yourself, without handing over your device or credentials.
A useful outcome
Start with what is getting in the way and check whether the related symptoms fit the guided session.
Follow visible, reversible steps on your own phone while keeping control of every account and approval.
Test the intended function together or receive a written likely cause and safe next step.
Eligibility first
Good fit
You can unlock and operate the device, describe what is going wrong, and join a call or use a second device when needed.
Not covered
We pause when the problem is likely hardware, carrier, recovery, account access, security, or business IT work.
A clear process
Tell us the phone, app or setting involved, what you observe, and whether you can join a guided session.
We confirm that the issue is eligible and that the phone or a second device can support the session before payment.
You make each change on your phone. We test the intended function and document the outcome.
One clear price
One fixed-price session for one personal device. We can work through related symptoms, settings, and steps together while time allows. We confirm fit before payment.
$99
For guided troubleshooting on one personal iPhone or Android phone, including related settings, apps, communication, sync, accessibility, or ordinary connectivity issues.
Privacy and control
You hold and operate the phone throughout the session. We do not take unattended access.
You enter passwords, passcodes, recovery codes, and approvals yourself.
You receive a concise summary of what was checked, what changed, and any next step.
Scope and next steps
The session investigates related everyday phone symptoms within the available time. It is not physical repair or an open-ended support plan.
We identify clear exclusions before payment whenever possible and explain the safest next step if the session is not the right fit.
Questions answered
Yes, for eligible everyday settings, apps, email, video calls, accessibility, sync, and ordinary device-side Wi-Fi or Bluetooth problems. We confirm the specific issue before payment.
Often it helps. A second phone, tablet, or computer can keep you connected to the session while you operate or share the affected phone.
Yes. The phone owner should be present, control the device, and authorize any summary shared with the person arranging the session.
No. Physical damage, charging, battery, camera, carrier, recovery, and security issues need the appropriate repair, carrier, or account-provider path.