A browser, email app, or setting is not working as expected
Work through related software, default-app, update, sync, sound, display, or accessibility symptoms.
Guided remote help for your computer
Work with a ScreenDetect specialist to investigate what is going wrong on your Windows PC or Mac. You operate the computer, enter your own credentials, and leave with a verified result or a clear next step.
Guided remotely by a U.S.-based support team
Get help with your computer
Step 1 of 2
Guided help for your device
Work through related software, default-app, update, sync, sound, display, or accessibility symptoms.
Investigate related startup apps, ordinary performance behavior, Wi-Fi, Bluetooth, or peripheral settings.
Get a guided session without remote control, an open-ended membership, or a physical-repair promise.
A useful outcome
Start with what is getting in the way and check whether the related symptoms fit the guided session.
Follow visible, reversible steps on your own phone while keeping control of every account and approval.
Test the intended function together or receive a written likely cause and safe next step.
Eligibility first
Good fit
You can unlock and operate the device, describe what is going wrong, and join a call or use a second device when needed.
Not covered
We pause when the problem is likely hardware, carrier, recovery, account access, security, or business IT work.
A clear process
Tell us the computer, application or setting involved, what you observe, and whether it can join a guided session.
We confirm the issue is eligible and that the computer can start, connect, and share its screen before payment.
You make each change on your computer. We test the intended function and document the outcome.
One clear price
One fixed-price session for one personal device. We can work through related symptoms, settings, and steps together while time allows. We confirm fit before payment.
$129
For guided troubleshooting on one personal Windows PC or Mac, including related software, settings, apps, updates, sync, connectivity, or basic performance issues.
Privacy and control
You hold and operate the phone throughout the session. We do not take unattended access.
You enter passwords, passcodes, recovery codes, and approvals yourself.
You receive a concise summary of what was checked, what changed, and any next step.
Scope and next steps
The session investigates related everyday software or settings symptoms on a working personal computer. It is not physical repair, malware removal, or managed IT.
We identify clear exclusions before payment whenever possible and explain the safest next step if the session is not the right fit.
Questions answered
Yes, when the computer starts, can be signed into, and the issue fits eligible software, settings, application, sync, connectivity, or basic performance troubleshooting.
No. This is customer-guided troubleshooting for related everyday computer symptoms within the session. We do not promise physical repair, take unattended remote control, remove malware, or provide unlimited support.
We can investigate related basic performance concerns, such as startup behavior or ordinary settings. We do not promise a speed result or address hardware failure, malware, or broad tune-ups.
Yes. The computer owner should remain present, operate the computer, and authorize any summary shared with the person arranging the session.