A browser, email app, or setting is not working as expected
Work through one eligible software, default-app, update, sync, sound, display, or accessibility problem.
Guided remote help for one everyday computer problem
Get guided help with one eligible Windows PC or Mac software, settings, app, sync, or basic performance problem. You operate the computer, enter your own credentials, and leave with a verified result or a clear next step.
Guided remotely by a U.S.-based support team
Get help with your computer
Step 1 of 2
One everyday problem
Work through one eligible software, default-app, update, sync, sound, display, or accessibility problem.
Investigate startup apps, ordinary performance behavior, Wi-Fi, Bluetooth, or a bounded peripheral setting.
Get one guided session without remote control, an open-ended membership, or a physical-repair promise.
A useful outcome
Start with the one problem that is getting in the way and check whether it fits the guided session.
Follow visible, reversible steps on your own phone while keeping control of every account and approval.
Test the intended function together or receive a written likely cause and safe next step.
Eligibility first
Good fit
You can unlock and operate the device, describe one current issue, and join a call or use a second device when needed.
Not covered
We pause when the problem is likely hardware, carrier, recovery, account access, security, or business IT work.
A clear process
Tell us the computer, application or setting involved, what you observe, and whether it can join a guided session.
We confirm the issue is eligible and that the computer can start, connect, and share its screen before payment.
You make each change on your computer. We test the intended function and document the outcome.
One clear price
One fixed-price session for one eligible everyday problem on one personal device. We confirm fit before payment.
$109
For one eligible Windows PC or Mac problem involving software, settings, apps, updates, sync, connectivity, or basic performance investigation.
Privacy and control
You hold and operate the phone throughout the session. We do not take unattended access.
You enter passwords, passcodes, recovery codes, and approvals yourself.
You receive a concise summary of what was checked, what changed, and any next step.
Scope and next steps
The session investigates one eligible everyday software or settings problem on a working personal computer. It is not physical repair, malware removal, or managed IT.
We identify clear exclusions before payment whenever possible and explain the safest next step if the session is not the right fit.
Questions answered
Yes, when the computer starts, can be signed into, and the issue is one eligible software, settings, application, sync, connectivity, or basic performance problem.
No. This is customer-guided troubleshooting for one eligible everyday computer issue. We do not promise physical repair, take unattended remote control, remove malware, or provide unlimited support.
We can investigate one basic performance concern, such as startup behavior or ordinary settings. We do not promise a speed result or address hardware failure, malware, or broad tune-ups.
Yes. The computer owner should remain present, operate the computer, and authorize any summary shared with the person arranging the session.